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Terms & Conditions

 

 

3.1)  When you bid or “buy it now,” you are agreeing to all terms listed on the auction. We are not responsible if you do not read the complete terms and conditions at the time of the sale. If you do not agree to all terms as stated in this listing, then by all means, do not buy from us!

3.2)  You must supply us with your correct and current street address. We will not be  responsible for shipping fees if you supply us with an incorrect shipping address. If we receive a package returned from the carrier due to incorrect address, you will be responsible for rendering a double re-ship fee incurred by having the new item sent back to the buyer as figured & stated below, as we are billed for not only shipping to your incorrect address but we are also charged for return shipping fees as well. If your package is being held by the carrier due to incorrect shipping address, and you want us to call the carrier and correct the address, you will need to pay an additional $12, as we are charged this same amount from the carrier for an address corrections. If you contact us before or after the sale to change your shipping address from what is stated on your order, then we will change do our best to change the order for you, but we can not guarantee or be held responsible for shipping costs if your order is shipped to the address you supplied to us with your original order. We can only guarantee and be responsible for shipping your order to the address that you stated on your order. Furthermore, if you need us to later resend you a package related directly to your original order such as the following examples: a return re-ship & exchange, replacement part, RMA order, etc., know that we will ship this additional order to the address shown on your original order. We will not ship to the changed address you provided after the original purchase. We will view your original order and ship to that shown address. 

3.3)  Be sure that all of your state laws and city ordinances allow the use of this product. 

3.4)  If you are dissatisfied with your product, you must contact us BEFORE leaving negative feedback, and we will do everything as promised in the terms and conditions to solve the problem. If you choose to go ahead and leave negative feedback, all warranty, exchange and refund terms of the agreement are null and void until you retract your feedback. In other words, if you would like us to fix the problem, do not leave negative feedback and then demand a solution.

3.5)  If your package is lost in transit, we should be able to re-ship your package out within 3 business days once we have confirmed with the shipping company that it has been lost. However, if the carrier cannot confirm directly with us that your package was lost in transit and if your shipment has been in transit by the carrier company for more than 16 business days and has not been scanned within the last 14 business days, we will reship your order back out to you . If we decide your destination zone is a high risk area for lost packages, we may decide to issue you a full refund and cancel the order. Although extremely rare, cases like this sometimes occur with larger packages that are shipped during peak shipping seasons with USPS Parcel Post, USPS International, and FedEx Smart post. 

3.6)  In the rare event of damage due to shipping, the customer must accept the item and must not refuse delivery of the package. If you refuse the delivery, you may be required to submit a re-ship fee as figured and stated below, which is a shipping and handling charge payment to us in the same amount as the original order. Once the customer has inspected the item, and has identified the damaged parts, then he/she should contact us to receive the exchanges for the defective part(s) (see "Defective Product" below for instructions). The customer also has the option to file a damaged report claim against the shipping company under their name. If you file a damage report claim with the shipping carrier, do not let the shipping carrier remove the product from your possession without our expressed written consent. 

3.7)  If the buyer receives the incorrect product by mistake, we will issue the buyer a pre-paid FedEx return label by an email attachment. The buyer will be required to send us a picture of the item you received by email so that we can confirm you did receive the wrong item. The item the buyer received must be obviously an incorrect item or grossly misrepresented. Grossly misrepresented is defined as an item(s) that are completely different from the pictures, descriptions, and terms and conditions stated here. Grossly misrepresented items are not items that the buyer claims are a different shade of color, or have a defect or blemish (see complete terms and conditions for those issues and complete details). Ultimately, the determination of an item being grossly misrepresented and the decision to issue the buyer a pre-paid return label is up to Ace Division, Inc. If the buyer is issued a pre-paid return label, the buyer must be able to open the attachment from their email and print out the label using a standard printer. The buyer must use the same packaging and drop off the package to any FedEx authorized ship center. Ace Division Inc will not include or pay for FedEx pick-up trip charges to come to the buyer’s location to pick up the package.

3.8)  Ace Division inc. shall not be directly or indirectly responsible for any losses to the customer as a result of the failure of any part, including incidental or consequential loss or damage arising from injury, loss of use, loss of time, rental vehicles, loss of profits, or loss of income. Our maximum liability in any event including but not limited to if your order is unavailable, or is lost or is damaged by us, or is subject to any other valid or legal claim, shall be to provide a refund of the purchase price for that specific item (upon return of the order if delivered).  We shall have no other obligation or liability to the buyer. If buyer brings a legal action against Ace Division Inc or any of its agents, buyer shall be obligated to pay our reasonable legal costs and attorney fees. In the event of any claims or disputes of any kind, buyer agrees to submit any such legal claims or disputes to arbitration in Smith County, Texas due to jurisdiction and law regulations pursuant to the arbitration of claims and disputes provision set forth in these stated terms and conditions. You are agreeing that the complete sell of any merchandise you buy from Ace Division Inc is completely in Smith County Texas.

3.9)  Prices and availability of products and services are subject to change without notice. Note that we reserve the right and have the freedom to change our prices, including raising and lowering prices, at our own discretion at any time and for any reason. When you make your purchase, you agree to buy this product for the price stated in the listing at that very date and time. Know that America is a free-enterprise country. An example of free-enterprise is as follows: When you visit a gas station in your local area (in the US), you agree to purchase gasoline at the currently listed price. Should the gas price decrease one day after you purchased gasoline, you can’t demand a refund from the gas station. Similarly, if you choose to purchase gasoline but the prices have increased from the day before, you can’t command the gas station owner to sell you the gasoline at yesterday’s price. You must understand that we operate in the very same fashion. Prices are determined by current supply and demand. If we lower prices even one minute after you purchase an item, we will not issue a partial refund. On the other hand, if we increase an item’s price, we will not sell you the item at the previously lower price. Likewise, when we choose to increase our prices, we don’t later bill previous customers for the increased price difference. You agree to the price shown the instant you make your purchase. If you demand either a partial refund or a price other than currently listed, we will respond only by copying this paragraph from these Terms & Conditions.

3.10)  There are no agreements or warranties, expressed or implied including warranties of merchantability or fitness for a particular purpose, other than those stated in this agreement.

3.11)  We try to keep our stock pictures up to date, but sometimes there are small modifications made by the manufacturer. Keep in mind these are very small modifications, such as a change in cosmetic design, small parts made out of different material, or slightly darker/lighter color than shown in the picture.

3.12)  Specifications are supplied by manufacturer and have been independently tested by Ace Division Inc. at random intervals only.

3.13)  Ace Division Inc is not responsible for typing errors in email correspondence by any of our agents. Buyer represents and agrees that no verbal agreements, email communication or representations have been made or relied upon by the buyer for any purposes. No verbal representations or email communication of any kind shall be of any force or effect. For accurate information, please relate to this listing or these terms and conditions.

3.14)  We do not guarantee delivery time or specific date for your order due to weather conditions and third party carrier’s ability to deliver the package unless it is specified in this listing. We only guarantee that your package will be shipped within 5 business days, providing that the customer has supplied us with all the sufficient information and funds to ship the order.

3.15)  Your original payment does not include any additional shipping features offered by the shipping carrier that is not stated here in the terms and conditions (for example signature required services). If you would like to add a signature required service to your order, you must submit a $4 payment through PayPal to our email address shown below under "Contact Us"within 30 minutes after your original payment. Include in the title of your PayPal payment “Signature Required Upgrade.”

3.16)  Ace Division Inc is not responsible for stolen packages once your item is delivered. If a package is delivered to you or on your property, and it is stolen, it is your responsibility to put a trace out on the package from the shipping company, or contact the local authority to report a theft. 

3.17)  Errors will be corrected where discovered, and Ace Division Inc reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your payment cleared.

3.18)  Unless otherwise stated, all products sold by Ace Division Inc are made in China.

3.19)  To save on our "Multiple purchases to save you on shipping" (if applies) discount or combined shipping discount, the items purchased must be purchased within 3 hours of each other. This is because we can not save on shipping costs if your orders are shipped separately. "Additional Items Purchased" means all items for sale in the one listing is counted as 1 item. For example, purchasing a 10 pack of microphone cables (model# AP2109 (10pack)) from us on one listing does not mean you purchased 10 items, or 9 additional items as it is only counted as 1 item purchased. If you purchase 2 of the 10 pack microphone cables, then your order is counted as 2 items purchased, or 1 additional item purchased.

3.20)  Business days include Mondays through Fridays only and also are not considered during the following holidays: New Year's Day, Martin Luther King Jr's Birthday Observed, President's Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

3.21) The product that you are purchasing may or may not require assembly, initial adjustments and/or regular adjustments required to use that product. The customer or recipient of the item(s) must have basic knowledge of how the purchased item(s) functions as well as knowledge of how to use any tools required to assemble, operate, and make all adjustments to the product. Additional tools may not be included to assemble or use the product. Note that not all adjustments will be the same for all customers due to different measurements of applications being used with the products and/or different tension settings that each individual customer prefers. If you have questions concerning assembly, adjustments, or additional tools needed for the use of the purchased item(s), please contact us prior to making your purchase.

3.22) From time to time, we reuse shipping boxes and product carton boxes to ship orders. In doing so, we keep our costs and, therefore, prices as low as possible for our customers. Note that reusing boxes does not affect the possibility of your item being damaged in transit, nor does not mean that your item was a customer return/used item. In most cases, all orders are double boxed anyway, thereby protecting the actual item purchased.

 

 

 

    

 

 

 

 

 

 

 

 

- | mike flo decibel

 

Defective Product.

4.1For defective products, a 12 month/1 year (from the purchase date) exchange will be honored. See below for more information concerning the Returned Merchandise Authorization (RMA) form.

4.2) You must provide us with written notice via email message within five (5) calender days after delivery of your order of any cosmetic damage, missing parts, or any other claims regarding your items purchased. The date of your order of being delivered will be confirmed by the shipping carrier used. Parts that later become defective will still be covered by our 1 year warranty, excluding cosmetic defects.

4.3Most of the time, defective product issues can be resolved by just exchanging out one part on the item rather than exchanging the entire item. Depending on the part, we will usually not require you to ship back any defective parts for replacement as long as you are able to provide us a picture sent to our email address our email address shown below under "Contact Us". The picture you send to us must clearly show the part is broken or defective in order to not only verify the part is defective but also to confirm that we will send you the correct part.  However, if the defective part is metal or has a cosmetic defect, we usually require that you ship that part back for an exchange.

4.4If we do require you to send back your defective part, then the buyer must send back only the defective part(s), and not the entire item unless the entire item is defective. For example, if you ordered a stand, and small plastic knob on the stand is broken, only send the broken knob back and NOT the entire stand with the broken knob. If you send back items that are not defective, we might require you to pay for additional return shipping. After we receive the item back from the buyer, we will then pay to re-send an exchange item.

4.5All items we sell are new, however in rare cases, some parts on an item might be defective upon opening up your package. This does not make the item "used" or "not new," it is simply a manufacture’s defect. It is also important to note that we realistically can not open up, inspect every part, and test every single item before shipping. However, we do test and inspect at least 1 product from every production run we get. We do random quality testing and inspections of products and also do at least one random product inspection after a customer has contacted us regarding a defective product they received. We do not intentionally sell or ship any used, broken, or defective parts, products or items. Because you do have a 1 year warranty on your item, we will replace that part or item according to these stated terms and conditions to which you have agreed.

4.6A defective item is defined as the following: when the product has a manufactured defect or was damaged in shipping, and the product cannot operate correctly as a direct result of the defect. If the product was abused or mistreated, the warranty will not be honored. We have the right to determine if the product was abused or mistreated beyond its intentional use.

4.7When we ship you a part to replace a defective one, you must physically replace that part yourself. This may include, but is not limited to, using a screw driver, wrench or any other materials required to change the part.

 

 

Refund Returns.

5.1Concerning general returns and for defective item returns, if you are unsatisfied for any reason with a product you receive, we will gladly accept the item back within 30 days for a refund (minus restocking & processing fee as figured & stated below). You (the buyer) are responsible for shipping the item back to our location at your cost. See below for more information concerning the Returned Merchandise Authorization (RMA) form.

5.2)  If, for any reason, you want to cancel your order after you have paid but before we have shipped your order, you may do so as long as we receive and have read and/or opened your e-mail prior to the actual shipment of your order. If your order has already shipped, then you will need to return your order per the RMA form and instructions.

5.3) The following restocking fees will apply. Please note we do not "profit" from any of these fees charged to you. This only covers our actual cost of the original shipping charges that were billed to us for your order.

*Restocking & processing fee (inside the 48 USA States)= 20% processing and handling fee of the original purchase amount, which ever is greater.

*Restocking & processing fee (outside the 48 USA States)= 20% processing and handling fee of the original purchase amount, which ever is greater + original shipping charge.

 

Exchange Returns.

6.1)  You may return your item in exchange for a different item. See below for more information concerning the Returned Merchandise Authorization (RMA) form. 

6.2)  The buyer is responsible for rendering a re-ship fee incurred by having the new item sent back to the buyer as figured & stated below.

*Re-ship fee (inside the 48 USA States)=20% of the original purchase amount, which every is greater.

*Re-ship fee (outside the 48 USA States)=20% of the original purchase amount, which ever is greater + original shipping charge.

6.3)  You have the option of paying the re-ship fee through PayPal to our email address shown below under "Contact Us" or by including the payment with your returned item. You also have the option in sending us a return prepaid label by your carrier account (UPS, USPS, or FedEx only) with your return instead of enclosing a re-ship fee. If we receive your item back with no funds or prepaid return label, your order will be held until payment has been made. If you do not wish to pay to ship the item back and also save on the reship fee, we will be glad to schedule for you to come by our warehouse located in Tyler, TX to exchange the item in person.

6.4)  If the item you want in exchange is priced more then the item you purchased to be exchange, then you must add that price difference amount with your RMA. If the item you want in exchange is priced less then the item you purchased to be exchange, then we will issue you a refund on the price difference minus an 23% processing fee.  If we do not have the item you want in exchange, you will be given a refund minus the processing and handling fee as stated above. 

 

  

Conditions for all Returns.

7.1)  Items must be returned in undamaged re-sellable condition with complete original packaging. All returns must accompany the original packaging and original accessories that were included with the original shipment.

7.2)  All risks of loss and damage, and all return packaging, shipping, and insurance charges shall be the sole risk and responsibility of the buyer and not Ace Division Inc. Buyer must take all necessary precautions to properly protect all items returned against the risks and hazards of shipping.

7.3)  Any item returned in damaged condition, as determined in the sole judgment and discretion of Ace Division Inc shall subject the otherwise eligible refund to deduction and off set for all loss or damage with a minimum 25% deduction including up to the entire purchase price.

7.4)  Under no circumstances, nor for any reason, do we cover return shipping costs on exchanges, defective items, refunds, or damaged items. It makes no difference if you are returning a defective item for a refund or a non-defective item for a refund. This is because we are able to offer you an exchange or replacement under your 1 year warranty for defective items or parts.

7.5)  If you do not wish to pay to ship the item back, we will be glad to schedule for you to come by our warehouse located in Tyler, TX to return the item in person; but you must first schedule your appointment by e-mail.

7.5b) If we do provide a return shipping label to return an item for a refund, we may decide at our descreation to deduct a 20% return shipping fee.

7.6)  All items returned to us should be credited back in the form of the original payment within 5 business days once we receive the item.

7.7)  Returned orders not returned with out the original shipping packaging maybe subject to an additional $2 deduction.

7.8)  Returns for refunds or returns for exchanges will only be approved if contacting us about returning your order within 30 days the item was originally delivered to you. Returns for refunds or returns for exchanges will only be granted or processed if we receive your return package within 30 days from the date we approved your return or gave you your RMA number. Dates are confirmed by the carriers tracking number.

7.8.1) If we receive a return package package for a refund, and the approval date for us to receive that package has expired, your refund will assess an additional 10% restocking fee or the package may be refused by our RMA department. 

7.9If we do not have the exact item in stock, we reserve the right to send a similar item in equal or greater value. If the replacement part is out of stock, we may have to put your replacement part on back order and will ship it out as soon as we receive your replacement part. In rare occasions, we are unable to supply you with an exchange part or item because we or the manufacturer have discontinued an item and the item then became defective within the stated warranty term.  After we receive your returned defective item, we reserve the right to present the following two options in lieu of a replacement part or item: (1) either issue a store credit from our online store in the amount of your original order or (2) issue a refund minus our stated restocking fee. Should you choose the first option and then purchase an item from us with store credit, the expiration date for the warranty for this new item will be either 30 days from the delivery date of your order or the original date of when your warranty term expired for the originally purchased item for which you returned and were issued store credit, whichever time period is longer.

7.10) If we have already shipped you a replacement part to replace a defective part on your item, and you then later decide to return your item for a refund regardless if that replacement part did or did not solve the issue, you must include that replacement part in the package with your return. Furthermore, there will also be an additional shipping fee held from your refund for the "actual shipping cost" of your replacement part. If this situation applies to you and you would like to know that "actual shipping cost," then please contact us.

 

 

RMA Form

7.11 Click here to fill out and print the RMA form. Do not return any package without first receiving an RMA number from us via email.

 

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