For all international orders, you will receive $14 off each additional item purchased with your order. The only items that do not apply to the international discount will be items that ship by USPS Priority Flat Rate Envelope. Those items include the following: sets of two (2) cables, sets of six (6) cables, sets of six (6) wall guitar hangers, and sets of four (4) speaker handles. The checkout cart will know these items do not apply towards a shipping discount, so no adjustment will be nis included with your shipping & handling charges. Shipping & handling charges are non-negotiable.
2.1) Free shipping on all items shipped to the lower 48 USA States. Regardless of order amount or what items being purchased. In other words no limits or restrictions! Shipping to all other locations are calculated in your shopping cart.
Delivery Time.
2.2) The above map represents how long it should take in business days for you to receive your order once it has been shipped and is a general representation of transit ties for FedEx Ground shipments to commercial destinations. In limited areas, transit times may differ between shipments to commercial and residential destinations. For specific transit time information from one ZIP/Postal code to another, please to go Get Rates & Transit Times under the Ship tab on fedex.com and use zip code 77092 as the ship from zip code.
2.3) Once payment is received we should ship your package out within 2 to 3 business days. In very rare cases and due to inventory logistics, aggressive Internet and local sales; actual shipment may take up to five (5) business days after receipt of payment unless stated elsewhere on this page.
2.4) The estimated delivery time as shown above in the delivery date range indicator is based on our current handling time, the shipping service selected, and when Ace Division, Inc., receives cleared payment. In certain cases, the estimated delivery time will vary. By knowing the estimated delivery time, you can determine how long it should take to receive the item. Delivery times may vary and are not guaranteed. The estimated delivery date as shown above and as shown on your invoice is accurate to our next current shipping date but may change if we do not receive payment within one (1) hour of your order.
2.5) A Post Office (PO) Box is optional but a street address is required. If you do not supply your complete and correct shipping address (including apartment or unit number, if necessary) and/or product information with your payment, you package might be delayed. We may also decide to ship your package via FedEx SmartPost if you do not supply a physical street address at the time of payment. This prevents any further delay of your order being processed and shipped.
2.6a) In the rare event that your order information meets all five of the following conditions, we may decide to ship your order via FedEx SmartPost: 1) your shipping location is a residence; 2) your shipping location is in a FedEx delivery area surcharge zone; 3) the total weight of your order is 8 pounds or less; 4) the total amount of your order is under $80 USD; and 5) your item is being shipped within three business days or fewer upon receiving payment (you should note that very seldom our orders are delayed in being processed and shipped). If your order information meets all five of those aforementioned conditions (see below to confirm if this applies to you), then we may ship your order by FedEx SmartPost.
2.6b) If you do meet all five of these SmartPost requirements but instead desire your purchase to be sent via FedEx ground, you must send an additional $3 through PayPal to our email address shown below under "Contact Us"within 30 minutes of your original payment; include in the title of your PayPal payment “FedEx Ground Upgrade.”
2.6c) A FedEx delivery area surcharge is defined as providing service to less populated or accessible domestic areas-- normally areas that are 25 miles outside of city limits. These areas carry a higher operating cost for FedEx. The delivery and extended area surcharges may be viewed more accurately by clicking here. On that page, click the link that reads "Contiguous U.S. Extended, Alaska, Hawaii and Intra-Hawaii". If your zip code is listed on the page found by clicking that link, then you are in a delivery surcharge area. Please note that Fedex may change the content or location of the document and is beyond our control . If you are unsure of what document to click or if you are redirected to a different wepage, then you can always confirm instantly by calling 1-800-Go-Fedex and asking the fedex agent "Is my zip code in a delivery area surcharge area?"
2.6d) To find out if your total order is 8 pounds or less, see the product details above, then add the weights of the total items you are purchasing.
2.6e) If you meet all five of these conditions for your order, then we may decide to ship your order FedEx SmartPost to avoid paying the additional surcharges it would cost to ship otherwise. You would not be paying any additional charges for FedEx SmartPost; however, FedEx SmartPost typically adds an additional 1 to 2 business days-- and in some very rare cases 3 to 4 business days-- to delivery times stated by FedEx Ground. For orders being shipped via FedEx SmartPost, you should add 2 to 3 business days to the estimated delivery date shown in the delivery date range indicator located above and on your invoice.
2.6f) Also we may decide to ship your order FedEx SmartPost if you meet all 3 of the following requirements: 1) You are only ordering one item (see terms of sale #3.19) and that item's model number begins with a "U"; 2) You are having us ship to the lower 48 States that is in our FedEx shipping zone 2 through 7 (visit fedex.com for confirmation); and 3) Your shipping address is either a residential address or an extended delivery area zone as described above. If you meet all 3 of those requirements, we may decide to ship your order via Fedex Smartpost.
2.6g) When emailing our agents concerning expected delivery dates for your order, our agents will assume you do not meet either SmartPost requirement and provide an estimated time of arrival based on FedEx Ground shipments unless you state in your email that you do meet all FedEx SmartPost requirements.
International Shipping .
2.7) We use FedEx Ground to ship to Canada and USPS Priority International Air Mail when shipping to all other international countries so you may expect a quick and safe delivery no matter where in the world you need your item shipped.
Attention Canada Buyers: We Pay Your Duties, Taxes, and Import Custom Clearance/Broker Fees!
Canada Shipments.
2.8) Keep in mind we pay all your duties, taxes and clearance/broker fees. You should know that other sellers who ship UPS Standard to Canada do NOT pay your Duties, Taxes and Clearance/broker fees. When you buy from sellers who ship with UPS, UPS will bill you for these fees, and you MUST PAY them before your package is delivered. You will not have to worry about these unexpected fees when you buy from us. You should take this into serious consideration as YOU WILL NOT PAY outrageous broker fees and taxes with us.
Remember: shipping from us, you will not pay any additional amount before or after your item is delivered by the carrier. The shipping rate you pay now for your order with us will be all you will pay. Period.
Please see the table in this listing to calculate your savings.
Total Fees You Save With Us. *Only for Canada Customers
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Buy it now price
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Total Import Fees With Us Using FEDEX
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Total Import Fees With Other Sellers.
Using UPS Standard to Canada with other Sellers
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$0-$20 usd
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$0
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Free Broker Fee + $10 Advancement fee + 15% total taxes and duties (approx.) = $13.00 USD
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$20.01-$40 usd
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$0
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$7 Broker Fee + $10 Advancement + 15% total taxes and duties (approx.) = $23.00 USD
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$40.01-$100 usd
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$0
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$19.45 Broker Fee + $10 Advancement + 15% total taxes and duties (approx.) = $44.45 USD
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$100.01-$200 usd
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$0
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$29 usd Broker Fee + $10 Advancement + 15% total taxes and duties (approx.) = $69.00 USD
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$200.01-$400
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$0
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$37 usd Broker Fee + $10 Advancement + 15% total taxes and duties (approx.) = $107.00 USD
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2.9) The above table shows your estimated total import fees when purchasing from other sellers who ship UPS to Canada. Brokers’ fee or clearance fees are the fees charged to you for the service of clearing your package through customs by UPS Trade Network. The estimated 15% total taxes and duties include your custom duty charges, Canada GST charges, and State PST charges. This is only an estimated rate; your rate could be higher or lower depending on your ship to location and changes in Canada government tax regulations. Toronto Canada residents may experience higher taxes of approximately 25% of the total Buy It Now price, for example. Remember, UPS WILL NOT deliver your package until you pay these fees to the UPS delivery person or by calling in to UPS to pay by credit card. It is very important to understand this because although we may have slightly higher shipping charges to Canada than other sellers who ship UPS, WE PAY ALL these fees for you! We do this because we are able to get a big discount by pre-paying all these fees for you up front. In the end, total shipping and import charges will be a lot cheaper by buying from us.
2.10) An additional charge applies for packages destined to the Yukon, Northwest Territories, Nunavut, and Labrador of Northern Canada. This surcharge applies to postal codes A0K, A0P–A0R, A2V and X0A–Y9Z. This charge is $65 and is exactly what FedEx charges our account. If this applies to you, then you will be required to add an additional $65. Depending on your total weight, we may be able to get a better shipping rate going through USPS Priority (generally 50% off for packages weighing less than twenty pounds) to these Northern Canada surcharge zone. Please request the total from the seller before paying so we can confirm if the additional charge will be $65 or under. You should also note that the shipping time to this zone is 12 business days by FedEx.
For all other international customers,
2.11) At this time, we only ship international orders weighing 15 pounds or less to most all countries. Canada orders have no weight limit.
2.12) (for Canada customers see above terms) select your country above and a detailed price will show. If your country is not listed above, that means that either we do not ship to your country or the weight of the item is to heavy for us to ship to your country.
2.13) It is important to note that import duties and taxes are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior.
2.14) International buyers, please be advised that packages going through customs might cause some delay. For orders to Canada, you should allow 4 to 6 business day from our ship date for delivery. For all other countries, you should allow 7 to 11 business days from our ship date for delivery. We have the right to cancel any international order if the actual shipping cost exceeds our estimated shipping cost.
Hawaii, Alaska, Puerto Rico, Virgin Islands, Guam, APO address, (and all others not in the 48 lower states) Shipping.
2.15) We do deliver to HI, PR, VI, GU, APO and AK for an additional charge. See above for shipping charge details for HI, PR & AK.
2.16) At this time, eBay does not give us an option to add a surcharge for shipping to VI, GU or APO. In that case, to figure your shipping charge, use an Alaskan zip code 99546 to know your exact shipping charge, or you can simply email us. If purchasing for VI, GU, or APO, you must select "request total from seller" first before paying. Otherwise, eBay will charge you only for the 48 USA states, and therefore, your order will be delayed while we await the necessary shipping amounts. We will then adjust your invoice so you can make the correct payment amount.
2.17) Allow 4 business days for delivery from our ship date. If your total order weighs 6 pounds or more (you can find out the total weight of each item by looking under the product details above), than allow 10 business days from our ship date for delivery to Alaska, HI, GU, PR, VI addresses and any other USA address that is not part of the lower 48 United States as we will be shipping USPS Parcel Post instead of USPS Priority Mail.
Shipping Insurance
2.18) Shipping insurance is included with your shipping & handling charges. Shipping & handling charges are non-negotiable.
Tracking information
2.19) A tracking number will be emailed to you once we have prepared your package. Once your package has been prepared, you may expect your package to be picked up by the carrier on the same business day. Allow up to 24 hours for your tracking status to register with the carrier provided. If you do not receive an email with the tracking number and would like a tracking number, e-mail us.
Shipping Carrier.
2.20) We will select the shipping carrier based on destination, contents, and weight of your package. All domestic shipments in the lower 48 states, and most of the Canada orders, should ship FedEx Ground. If you are shipping to AK, HI, VI, PR, GU, APO addresses, or any other location not in the lower 48 states, your order will most likely go out USPS (under 6 pounds total order will ship Priority Mail, and orders over 6 pounds will go Parcel Post). All international orders not going to Canada will ship USPS priority international air mail.
Local pick ups save an additional 12% off
2.21) We currently do not allow local pick ups unless you are purchasing a single listing with a gross weight of 50 pounds or more (to find the gross weight see the listing details, or ask us by email) or your grand total order is over $250. If you meet one of these requirements, then you will have the option to pick up your order and receive an additional 12% off your order. However, the combined shipping discount on multiple orders will not apply. You can pay for your local pick up by PayPal and bring the receipt with you, or bring exact cash with you. We also do accept local pick ups on all item exchanges and returns (refunds on returns will be processed by the next business day). Local pick ups must be scheduled in advance. You can schedule your pick up by contacting us through e-mail. The asset location is at our warehouse in Houston, Texas 77092.
